Privacy Policy

This Privacy Policy explains how personal information may be handled in connection with accessalliance.org.nz and related account, payment, verification and support processes. The policy is organised around the situations in which users are most likely to provide or generate data.

Users should understand that gambling-related services may require more information than a basic website visit. Identity, payments, transaction history and responsible gambling status may all be relevant to account operation and compliance.

1. Registration data

When a user creates an account, information may include:

• Full legal name.
• Date of birth.
• Residential address.
• Email address.
• Phone number.
• Username and account identifiers.
• Location or eligibility information.

This data may be used to create the account, confirm eligibility, prevent duplicate profiles and support account recovery.

Users should provide accurate information. Registration details may later be compared with identity and payment documents.

2. Login and device data

Technical information may be collected during visits or account use. This can include IP address, browser type, device type, operating system, language, session time and login history.

This data may help:

• Keep sessions secure.
• Detect unusual access.
• Prevent account takeover.
• Identify technical errors.
• Apply location or risk checks.
• Improve website performance.

3. Payment information

Payment-related information may include deposit and withdrawal amounts, dates, payment method type, account holder name, transaction references and payment status.

This information may be used to process transactions, confirm ownership, investigate failed payments, prevent chargeback abuse and complete AML review.

Users should not submit another person's payment details as their own.

4. Bonus and account activity

Information about bonuses, wagering, gameplay or betting activity may be recorded. This may be needed to apply promotion rules, resolve disputes, detect misuse and confirm whether a withdrawal can proceed.

Bonus records may include activation time, qualifying deposit, wagering progress, game contribution and expiry status.

5. Verification documents

Verification may involve:

• Identity documents.
• Proof of address.
• Payment ownership evidence.
• Selfie or liveness checks.
• Bank or wallet statements.
• Source-of-funds evidence.
• Source-of-wealth information in higher-risk cases.

Documents should be submitted only through the requested process. Users should avoid sending unnecessary sensitive information through ordinary messages.

6. Support communications

Messages sent to support may be retained with the account history. These messages can include complaints, payment questions, verification responses, account access requests and responsible gambling concerns.

Users should provide clear and accurate information. Contradictory explanations may lead to additional review.

7. Responsible gambling information

Responsible gambling data may include deposit limits, session controls, time-outs, self-exclusion status, reversed withdrawals and support messages suggesting financial or emotional harm.

This information may be used to:

• Apply account limits.
• Prevent access during exclusion.
• Review high-risk behaviour.
• Maintain safety records.
• Support account closure decisions.

Some responsible gambling records may need to remain after account closure so restrictions cannot be easily bypassed.

8. Cookies and similar technology

Cookies may be used for session management, preferences, security and analytics. Users can manage cookies through their browser, but blocking certain cookies may affect site functions or login security.

Technical tracking should be limited to legitimate operational, security and measurement purposes.

9. Sharing with service providers

Information may be shared with providers that support payment processing, identity verification, fraud prevention, hosting, security, customer support, analytics, AML review and responsible gambling controls.

Information should be shared only when needed for the relevant purpose. Some providers may process data in another country.

10. Legal and compliance disclosure

Information may be disclosed where required by law, payment network rules, court process, fraud investigation, AML obligations or account protection needs.

Privacy does not prevent legitimate identity, payment or compliance checks.

11. Data retention

Different records may be kept for different periods. Retention may depend on legal, payment, fraud prevention, AML, dispute or responsible gambling requirements.

Records that may remain after account closure include transaction history, verification results, AML review notes, complaint records, self-exclusion data and fraud or duplicate account indicators.

When data is no longer needed, it should be deleted, anonymised or securely archived.

12. Security

Reasonable measures should be used to protect personal information. These may include encryption, access controls, monitoring, secure storage and provider review.

Users also have security responsibilities. They should use a strong password, protect their email account, avoid shared-device login, log out after use, keep documents private and report suspicious access quickly.

13. User requests

Depending on applicable rules, users may be able to request access, correction, deletion or restriction of personal information.

Some requests may be limited when data must be kept for AML, fraud prevention, payment disputes, legal obligations or responsible gambling exclusions.

14. Minors

Gambling-related services are intended only for adults. Minors should not submit personal information or use gambling accounts.

If underage use is suspected, access may be blocked and verification may be required.

15. Policy changes

This Privacy Policy may be updated when data practices, account processes, security requirements or compliance standards change.

Users who do not agree with the policy should stop using accessalliance.org.nz and avoid submitting personal information.